Communication Cadence: Lessons from Lopp
June 3, 2012
What makes a good team? Communication. How best should one communicate with your team? I had the fortune of seeing Michael Lopp present at the recent Atlassian Summit. He is best known for his blog, "Rands in repose" which is a great commentary on the art of team.
Here's what he had to say. Most of this is written from my perspective as a team lead. Lopp says, "lead" is a much nicer word than "manager" since it's just nicer to know you have a leader as opposed to someone who manages you. Just semantics? I think not. I agree with Lopp.
Every week, 30 minutes at least, no matter what.
- How can you have 30 minute 1:1s with your team if you lead 90 people? Keep teams small.
- Responsibility of the lead to be responsible for their people.
- Assume that your team has something to teach you.
- Get in with three prepped points, a performance review, or talk about what the latest disaster (or challenge!) is.
- You are having conversations of significance. You need an early warning system - to have flags that come up when you hear concerning comments from your team.
- Every week, on monday, no matter what, 90 minutes.
- Sacred time to debate the strategy of the crew/company.
- Expected yield: alignment.
- Once a week. Practice random acts of communication.
- Expected yield is coming to know the zeitgeist, "the spirit or will of the people".
❄ + ∞ = WTF
- Every person is a precious unique snowflake.
- They also can present you with an infinite number of responses, approaches, thoughts, perception.
- As a lead, this can lead to many WTF moments.
- The sooner you embrace this the better.
Your job is to listen. Get on with it.